Organization Development Interventions to Improve Leadership, Communication, Support, Career Development and Justice of Generation Y & Z: A Case Study of China

Article Sidebar

PDF
Published: Jun 20, 2022
DOI: https://doi.org/10.14456/augsbejr.2022.62
Keywords:
Leadership , Communication,, Training & development, Support, , Justice, , Needs assessment

Main Article Content

Wenxiang Wu
Sirichai Preudhikulpradab

Abstract

This research is mixed-method research aiming at identifying and prioritizing the Organization Development interventions to improve leadership, communication, training & development, support, and justice. Research design, data and methodology: The research also utilizes a needs assessment to examine the differences between the current and expected situations. The target respondents comprise generation Y and Z from both Zhejiang province, China. During the COVID-19 period, the researcher obtained 22847 responses from Zhejiang province, using convenient and purposive sampling. Results and conclusions: The quantitative findings show a significant difference between the current situation and the expected situation regarding leadership, communication, training & development, support, and justice (p < 0.05). According to the PNImodified value, the top three dimensions needing improvement are justice, support, and communication. The five open-ended questions' coding results revealed that respondents were dissatisfied with their organizations' five dimensions' current situation. Keywords : Leadership, Communication, Training & development, Support, Justice, Needs assessment

Downloads

Download data is not yet available.

Article Details

How to Cite
Wu, W., & Preudhikulpradab, S. (2022). Organization Development Interventions to Improve Leadership, Communication, Support, Career Development and Justice of Generation Y & Z: A Case Study of China. AU-GSB E-JOURNAL, 15(1), 1-11. https://doi.org/10.14456/augsbejr.2022.62
Issue
Vol. 15 No. 1 (2022): AU-GSB e-Journal (June 2022)
Section
Articles
Creative Commons License

This work is licensed under a Creative Commons Attribution 4.0 International License.

The submitting author warrants that the submission is original and that she/he is the author of the submission together with the named co-authors; to the extend the submission incorporates text passages, figures, data, or other material from the work of others, the submitting author has obtained any necessary permission.

Articles in this journal are published under the Creative Commons Attribution License (CC-BY What does this mean?). This is to get more legal certainty about what readers can do with published articles, and thus a wider dissemination and archiving, which in turn makes publishing with this journal more valuable for you, the authors.

Author Biographies

Wenxiang Wu

MMOD Student, Graduate School of Business, Assumption University of Thailand

Sirichai Preudhikulpradab

MMOD Lecturer, Graduate School of Business, Assumption University of Thailand

References

Altschuld, J. W. & Witkin, B. R. (2000). From needs assessment to action: Transforming needs into solution strategies. Thousand Oaks, CA: Sage Publications. Anderson, J. C., & Narus, J. A. (1984). JSTOR: The Journal of Marketing, Vol. 48, No. 4 (Autumn, 1984), pp. 62-74. The Journal of Marketing, 48(4), 62–74. Retrieved from http://www.jstor.org/stable/1251511

Bass, B. M. Bass and Stogdill's handbook of leadership: Theory, research, and managerial applications. New York, NY: Free Press, 1990. Bateman, T. S. & Organ, D. W. . (1983). Job satisfaction and the good soldier: the relationship between affect and employee "citizenship". Academy of Management Journal, 26(4), 587-595.

Benson, G. S., Finegold, D., & Mohrman, S. A. (2004). You paid for the skills, now keep them: Tuition reimbursement and voluntary turnover. Academy of management journal, 47(3), 315-331. Bies, R. J., & Moag, J. S. (1986). Interactional justice: Communication criteria of fairness. Research on Negotiation in Organizations, 1(1), 43–55.

Bolino, M. C., & Turnley, W. H. (2003). Going the extra mile: Cultivating and managing employee citizenship behavior. Academy of Management Executive, 17, 60–82. doi:10.5465/AME.2003.10954754.

Boonthon, Kornchanok & Ratanaolarn, Thanin. (2019). Designer Competency of the Fashion Design Undergraduate Students in Thailand: A Need Assessment Perspective. Mediterranean Journal of Social Sciences. 10. 143-153. Brown, L. A. & Roloff, M. E. (2015). Organizational citizenship behavior, organizational communication, and burnout: the buffering role of perceived organizational support and psychological contracts. Communication Quarterly, 63(4), 384-404.

Bycio, P., Hackett, R. D., & Allen, J. S. (1995). Further assessments of Bass's (1985) conceptualization of transactional and transformational leadership. Journal of Applied Psychology, 80, 468–478 Cardona, P., Lawrence, B. S., & Bentler, P. M. (2003). The influence of social and work exchange relationships on organizational citizenship behavior. Group & Organization Management, 29(2), 219-47.

Chan, S. H. J., & Lai, H. Y. I. (2017). Understanding the link between communication satisfaction, perceived justice, and organizational citizenship behavior. Journal of Business Research, 70(1), 214–223.

Chio, B. J., Hsieh, C. H., & Yang, C. H. (2004). The effect of franchisors' communication, service assistance, and competitive advantage on franchisees' intentions to remain in the franchise system. Journal of Small Business Management, 42(1), 19-36.

Clausen, S. M. Why people stay: Exploring the relationship between leadership and retention. (Ph.D. Dissertation). The University of Alliant International. San Francisco Bay, 2009. Retrieved from http://gradworks.umi.com/34/17/3417157.html.

Cohen-Charash, Y., & Spector, P. E. (2001). The role of justice in organizations: A meta-analysis. Organizational Behavior & Human Decision Processes, 86(2), 278–321. Cooren, F. (1999). Applying socio-semiotics to organizational communication: a new approach. Management Communication Quarterly, 13(2), 294-304.

Crampton, S. M., Hodge, J. W., & Mishra, J. M. (1998). The informal communication network: Factors influencing grapevine activity. Public Personnel Management, 27(4), 569-584. Cropanzano, R. & Mitchell, M. S. (2005). Social exchange theory: an interdisciplinary review. Journal of Management, 31(6), 874-900. De Vaus, D. (2002). Analyzing social science data: 50 key problems in data analysis. Sage Pubn, Inc.

Diab, S. M., & Ajlouni, M. T. (2015). The influence of training on employee's performance, organizational commitment, and quality of medical services at Jordanian private hospitals. International Journal of Business and Management, 10 (2), 117-127.

Difonzo, N., & Bordia, P. (2000). How top P.R. professionals handle hearsay: corporate rumors, their effects, and strategies to manage them. Public Relation Review, 26(2), 173-190.

DiPaola, M. F., & Hoy, H. K. School characteristics that foster organizational citizenship behavior. In W. Hoy, & M. DiPaola (Eds.), Essential ideas for the reform of American schools (pp. 251-271). Charlotte, NC: Information Age, 2005. Dulac, T., Coyle-Shapiro, A. M., & Wayne, H. S. J. (2008). Not all responses to breach are the same: the interconnection of social exchange and psychological contract processes in organizations. Academy of Management Journal, 51(6), 1079-1098.

Dysvik, A. & Kuvaas, B. (2008). The relationship between perceived training opportunities, work motivation, and employee outcomes. Academy of Management Annual Meeting Proceedings. 2008. 1-6. 10.5465/AMBPP.2008.33717566.

Dysvik, A. & Kuvaas, B. (2008). The relationship between perceived training opportunities, work motivation, and employee outcomes. Academy of Management Annual Meeting Proceedings. 2008. 1-6. 10.5465/AMBPP.2008.33717566.

Eisenberger, R., & Huntington, R. (1986). Perceived organizational support. Journal of Applied Psychology, 71(3), 500-507.

Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoades, L. (2001). Reciprocation of Perceived Organizational Support. Journal of Applied Psychology, 86(1), 42-51.

Falola, H. O., Osibanjo, A. O., & Ojo, S. I. (2014). effectiveness of training and development on employees' performance and organization competitiveness in the Nigerian banking industry. Bulletin of the Transilvania University of Brasov. Economic Sciences. 7(1), 161-170. Greenberg, J. (1990). Organizational justice: yesterday, today andtomorrow, Journal of manage, 16, 399-432.

Guffy, M. E., Rhoddes, K., & Rogin, P. (2005). Business Communication. Toronto: South-Western.

Hargie, O., Dickson, D., & Nelson, S. (2003). Working together in a divided society, a study of intergroup communication in the Northern Ireland workplace. Journal of Business and Technical Communication, 17(3), 285-318. Holtzhausen, D. R. (2002). Towards a postmodern research agenda for public relations. Public Relations Review, 28(3), 251-264.

Homans, G. C. (1951). The Human Group. London: Routledge & Kegan Paul.

Hwang, Kwang-kuo. (1998). Guanxi and Mientze: Conflict Resolution in Chinese Society. Intercultural Communication Studies. 7.

Iqbal, N., Ahmad, N., & Javaid, K. (2014). Impact of Training on Employee Performance in the context of Telecommunication sector of DG Khan (Pakistan). International Letters of Social and Humanistic Sciences (ILSHS), 6, 60-73.

Jagero, N., Komba, H. V., & Mlingi, M. N. (2012). Relationship between on the Job Training and Employees's Performance in Courier Companies in Dar es Salaam, Tanzania. International Journal of Humanities and Social Science, 2(22), 114-120.

Jahad, F. F. (1995). A descriptive examination of teachers' perceived job satisfaction and organizational citizenship behaviors across four leadership style of principals. (EdD dissertation). North Carolina State University. Jin, Chunhua & Chen, Jiaying. (2020). Different forms of employment have come, Zhejiang Online, July 14, 2020.

Kandlousi, N. S. A. E., Ali, A. J., & Abdollahi, A. (2010). Organizational citizenship behavior in concern of communication satisfaction: the role of the formal and informal communication. International Journal of Business & Management, 5(10).

Kaufman, J.D., Stamper, C.L., & Tesluk, P.E., 2001. Do supportive organizations make for good corporate citizens? Journal of managerial issues, 13, 436–449.

Kepha, O., Assumptah, K., & Dismas, O. (2014). The Influence of Training and Development on the Performance of Employees' in Research Institutes in Kenya. International Journal of Science & Research, 3(5), 139-146.

Khan, M. I. (2012). The impact of training and motivation on performance of employees. Business Review, 7(2), 84-95. Konovsky, M. A., & Pugh, S. D. (1994). Citizenship behavior and social exchange. The Academy of Management Journal, 37(3), 656-669.

Kreitner, R., & Kinicki, A. (2004). Organizational behavior. Boston, MA: McGraw- Hill Irwin.

Laczniak, G. R., & Murphy, P. E. (2008). Distributive justice: pressing questions, emerging directions, and the promise of Rawlsian analysis. Journal of Macromarketing, 28(1), 5-11. Lane, K. R., Crofton, C., & Hall, G. J. (1983). Assessing needs for school district allocation of federal funds. In B. R. Witkin (Ed.), Assessing needs in education and social program (pp.216-217). San Francisco, CA: Jossey-Bass Publishers. Li, L., & Kim, S. (2020). To enhance non-English major students’ English communicative competence by improving students’ English learner autonomy through organization development interventions—An action research at zhejiang yuexiu university of foreign languages (ZYUFL) inchina. ABAC ODI Journal Vision.Action.Outcome, 7(1), 22-47. Litterst, J. K., & Eyo, B. (1982). Gauging the effectiveness of formal communication programs: a search for the communication productivity link. Journal of Business Communication, 19(2), 15-26.

Luthans, F. (2008). Organizational Behavior. Boston, MA: McGraw Hill Irwin.

McShane, S. L., & Von Glinow, M. A. (2008). Organizational behavior. Emerging realities for the workplace revolution. Boston, MA: McGraw Hill Irwin. Moorman, R. H., Niehoff, B. P., & Organ, D. W. (1993). Treating employees fairly and organizational citizenship behavior: sorting the effects of job satisfaction, organizational commitment, and procedural justice. Employee Responsibilities & Rights Journal, 6(3), 209-225.

Mpofu, M., & Hlatywayo, C. K. (2015). Training and development as a tool for improving basic service delivery; the case of a selected municipality. Journal of Economics, Finance and Administrative Science, 20(39), 133-136.

Newstrom, J. W., & Davis, K. (1997). Organizational behavior: Human behavior at work. New York, NY: McGraw-Hill.

Ogaard, T., Marnburg, E., & Larsen, S. (2008). Perception of organizational structure in the hospitality industry: Consequences for commitment, job satisfaction, and perceived performance. Tourism Management, 29(4), 661-671.

Onyango, J. W., & Wanyoike, D. M. (2014). Effects Of Training On Employee Performance: A Survey Of Health Workers In Siaya County, Kenya. European Journal of Material Sciences, 1(1), 11-15. Orpen, C. (1997). The interactive effects of communication quality and job involvement on managerial job satisfaction and work motivation. The Journal of Psychology. Podsakoff, P. M., & Mackenzie, S. B. (1993). Citizenship behavior and fairness in organizations: issues and directions for future research. Employee Responsibilities and Rights Journal, 6(3), 257-269.

Rhoades, L., & Eisenberger, R. (2002). Perceived Organisational Support: A Review of the Literature. Journal of Applied Psychology, 87, 698-714. https://doi.org/10.1037/0021-9010.87.4.698

Schnake, M. (1991). Organizational citizenship: A review, proposed model, and research agenda. Human Relations, 44(7), 735–759.

Sine, W.D., Mitsuhashi, H., Kirsch, D.A. (2006). Revisiting Burns and Stalker: Formal structure and new venture performance in emerging economic sectors. Academy of Management Journal 49(1), 121-132. Tansky, J. W. (1993). Justice and organizational citizenship behavior: what is the relationship? Employee Responsibilities and Rights Journal, 6(3), 195-207.

Tyler, T. R., & Bies, R. J. (1990). Beyond formal procedures: The interpersonal context of procedural justice. In J. Carroll (Ed.), Applied social psychology and organizational settings (pp. 77–98). Hillsdale, NJ: Erlbaum. Watkins, R., Leigh, D., Platt, W., & Kaufman, R. (1998). Needs assessment—a digest, review, and comparison of needs assessment literature. Performance Improvement, 37(7).

Wayne, S. J., Shore, L. M., Bommer, W. H., & Tetrick, L. E. (2002). The role of fair treatment and rewards in perceptions of organizational support and leader-member exchange. Journal of Applied Psychology, 87(3), 590-8. Wongwanich, S. (2005). The Needs Evaluation Researcher. Bangkok: Chulalongkorn Publishing. Wongwanich, Suwimon & Sakolrak, Soison & Piromsombat, Chayut. (2014). Needs for Thai Teachers to Become a Reflective Teacher: Mixed Methods Needs Assessment Research. Procedia - Social and Behavioral Sciences. 116. 1645-1650. 10.1016/j.sbspro.2014.01.450. Wongwanich, Suwimon & Sakolrak, Soison & Piromsombat, Chayut. (2014). Needs for Thai Teachers to Become a Reflective Teacher: Mixed Methods Needs Assessment Research. Procedia - Social and Behavioral Sciences. 116. 1645-1650. 10.1016/j.sbspro.2014.01.450. Zellars, K.L., Tepper, B.J. & Duffy, M.K. (2002). Abusive Supervision and Subordinates' Organizational Citizenship Behavior. Journal of Applied Psychology, 87, 1068. http://dx.doi.org/10.1037/0021-9010.87.6.1068 Zhu, Y., May, S. K., & Rosenfeld, L. B. (2004). Information adequacy and job satisfaction during merger and acquisition. Management Communication Quarterly, 18(2), 241-270.