The Antecedents of Individual Job Performance and Moderating Effect of Role Stress: Path Models on the Logistics Service Industry in Thailand
Keywords:role stress, organizational justice, perceived organizational support, organizational commitment, job performance and logistics service provider
The research examined the effect of organizational justice, perceived organizational support on organizational commitment, and job performance and the moderating effect of role stress of employees in logistics service providers in Thailand. This research employed a path model utilizing structural equation modeling with multivariate techniques combining methods of factor analysis. The application of multi-group analysis clarified the moderating effects of role stress by grouping the low role stress group and high role stress group of respondents. Data was collected from 889 professional white-collar workers from 15 logistics service providers in Thailand. There are two groups that include the low role stress group (n=426) and high role stress group (n=433) of respondents which were segregated based on the median. This research revealed that perceived organizational support ultimately contributes to individuals’ job performance. The results indicated moderation effects of role stress, i.e. organizational justice is a significant factor that contributes to organizational commitment in high role stress group, unlike in low role stress group. Organizational commitment has significant negative effect on counterproductive work behavior in low role stress group, unlike in high role stress group. The findings can be inferred as organizational justice and support are perceived as benefits by individuals, which initiates the social exchange relationship then enhances job performance of the individuals in an organization via organizational commitment. This study has concrete managerial implications, such as by announcing and actualizing the flexible workplace can be an effective and efficient measures for the logistics service industry.
Adams, J. S. (1965). Inequity in social exchange. In Advances in experimental social psychology (Vol. 2, pp. 267-299). Academic Press.
Addae, H. M., Praveen Parboteeah, K., & Velinor, N. (2008). Role stressors and organizational commitment: public sector employment in St Lucia. International Journal of Manpower, 29(6), 567-582.
Ahmed, I., Nawaz, M. M., Ali, G., & Islam, T. (2015). Perceived organizational support and its outcomes: A meta-analysis of latest available literature. Management Research Review, 38(6), 627-639.
Al Zefeiti, S. M. B., & Mohamad, N. A. (2017). The Influence of Organizational Commitment on Omani Public Employees’ Work Performance. International Review of Management and Marketing, 7(2), 151-160.
Allen, N. J., & Meyer, J. P. (1990). The measurement and antecedents of affective, continuance and normative commitment to the organization. Journal of occupational and organizational psychology, 63(1), 1-18.
Allen, V. L., & Van de Vliert, E. (1984). A role theoretical perspective on transitional processes. In Role transitions (pp. 3-18). Springer, Boston, MA.
Armstrong, M., & Taylor, S. (2014). Armstrong's handbook of human resource management practice. Kogan Page Publishers.
Babakus, E., Cravens, D. W., Johnston, M., & Moncrief, W. C. (1996). Examining the role of organizational variables in the salesperson job satisfaction model. Journal of Personal Selling & Sales Management, 16(3), 33-46.
Bal, P. M., Kooij, D. T., & De Jong, S. B. (2013). How do developmental and accommodative HRM enhance employee engagement and commitment? The role of psychological contract and SOC strategies. Journal of Management Studies, 50(4), 545-572.
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of management, 17(1), 99-120.
Batt, R. (2002). Managing customer services: Human resource practices, quit rates, and sales growth. Academy of management Journal, 45(3), 587-597.
Beehr, T. A., Farmer, S. J., Glazer, S., Gudanowski, D. M., & Nair, V. N. (2003). The enigma of social support and occupational stress: Source congruence and gender role effects. Journal of occupational health psychology, 8(3), 220.
Beehr, T. A., & Bhagat, R. S. (1985). Introduction to human stress and cognition in organizations. Human stress and cognition in organizations, 3, 19.
Beehr, T. A., Walsh, J. T., & Taber, T. D. (1976). Relationships of stress to individually and organizationally valued states: Higher order needs as a moderator. Journal of applied psychology, 61(1), 41.
Bennett, R. J., & Robinson, S. L. (2000). Development of a measure of workplace deviance. Journal of applied psychology, 85(3), 349.
Biddle, B. J. (1986). Recent developments in role theory. Annual review of sociology, 12(1), 67-92.
Bies, R. J., & Moag, J. S. (1986). Interactional justice: The management or moral outrage. Research in Organizational Behavior, 9, 289-319.
Blau, P. M. (1964). Exchange and power in social life. Transaction Publishers.
Borman, W. C., & Motowidlo, S. M. (1993). Expanding the criterion domain to include elements of contextual performance. Personnel Selection in Organizations; San Francisco: Jossey-Bass, 71.
Borman, W. C., & Motowidlo, S. J. (1997). Task performance and contextual performance: The meaning for personnel selection research. Human performance, 10(2), 99-109.
Borman, W. C., Penner, L. A., Allen, T. D., & Motowidlo, S. J. (2001). Personality predictors of citizenship performance. International journal of selection and assessment, 9(1‐2), 52-69.
Campbell, J. P., & Wiernik, B. M. (2015). The modeling and assessment of work performance. Annu. Rev. Organ. Psychol. Organ. Behav., 2(1), 47-74.
Campbell, J. P. (1990). An overview of the army selection and classification project (Project A). Personnel Psychology, 43(2), 231-239.
Cichy, R. F., Cha, J., & Kim, S. (2009). The relationship between organizational commitment and contextual performance among private club leaders. International Journal of Hospitality Management, 28(1), 53-62.
Chou, S., Chen, C. W., & Kuo, Y. T. (2018). Flexibility, collaboration and relationship quality in the logistics service industry: an empirical study. Asia Pacific Journal of Marketing and Logistics, 30(3), 555-570.
Coetzee, M., & Chetty, P. J. (2015). Job stress and attitudes toward change: The mediating effect of psychological attachment. Journal of Psychology in Africa, 25(6), 528-536.
Cohen-Charash, Y., & Spector, P. E. (2001). The role of justice in organizations: A meta-analysis. Organizational behavior and human decision processes, 86(2), 278-321.
Colquitt, J. A., Conlon, D. E., Wesson, M. J., Porter, C. O., & Ng, K. Y. (2001). Justice at the millennium: a meta-analytic review of 25 years of organizational justice research. Journal of applied psychology, 86(3), 425.
Colquitt, J. A., LePine, J. A., Piccolo, R. F., Zapata, C. P., & Rich, B. L. (2012). Explaining the justice–performance relationship: Trust as exchange deepener or trust as uncertainty reducer?. Journal of Applied Psychology, 97(1), 1.
Cooper, C. L., Cooper, C. P., Dewe, P. J., O'Driscoll, M. P., & O'Driscoll, M. P. (2001). Organizational stress: A review and critique of theory, research, and applications. Sage.
Council of Supply Chain Management Professionals (CSCMP), (2013), retrieved 2018-10-21 https://arquivo.pt/wayback/20160524204314/https://cscmp.org/sites/default/files/user_uploads/resources/downloads/glossary-2013.pdf
Crow, M. S., Lee, C. B., & Joo, J. J. (2012). Organizational justice and organizational commitment among South Korean police officers. Policing: An International Journal of Police Strategies & Management.
Crawford, E. R., LePine, J. A., & Rich, B. L. (2010). Linking job demands and resources to employee engagement and burnout: a theoretical extension and meta-analytic test. Journal of applied psychology, 95(5), 834.
Cronbach, L. J. (1951). Coefficient alpha and the internal structure of tests. psychometrika, 16(3), 297-334.
Cropanzano, R., & Mitchell, M. S. (2005). Social exchange theory: An interdisciplinary review. Journal of management, 31(6), 874-900.
Cropanzano, R., Bowen, D. E., & Gilliland, S. W. (2007). The management of organizational justice. The Academy of Management Perspectives, 34-48.
Department of Business Development. Ministry of Commerce. Corporate data search. Retrieved 2019-01-01
Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoades, L. (2001). Reciprocation of perceived organizational support. Journal of applied psychology, 86(1), 42.
Eisenberger, R., Huntington, R., Hutchison, S., & Sowa, D. (1986). Perceived Organizational Support. Journal of Applied Psychology, 71(3), 500-507.
Folger, R., & Konovsky, M. A. (1989). Effects of procedural and distributive justice on reactions to pay raise decisions. Academy of Management journal, 32(1), 115-130.
Glass, J. L., & Finley, A. (2002). Coverage and effectiveness of family-responsive workplace policies. Human resource management review, 12(3), 313-337.
González‐Romá, V., & Lloret, S. (1998). Construct Validity of Rizzo et al.‘s (1970) Role Conflict and Ambiguity Scales: A Multisample Study. Applied Psychology, 47(4), 535-545.
Goodman, S. A., & Svyantek, D. J. (1999). Person–organization fit and contextual performance: Do shared values matter. Journal of Vocational Behavior, 55(2), 254-275.
Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American sociological review, 161-178.
Greenberg, J. (2004). Stress fairness to fare no stress: Managing workplace stress by promoting organizational justice. Organizational Dynamics.
Gruys, M. L., & Sackett, P. R. (2003). Investigating the dimensionality of counterproductive work behavior. International journal of selection and assessment, 11(1), 30-42.
Hanus, P. (2013). The business profile shaping and the logistics information systems of 2PL, 3PL, 4PL operators. Journal of Economics & Management, 12, 5-21.
Herrbach, O., Mignonac, K., Vandenberghe, C., & Negrini, A. (2009). Perceived HRM practices, organizational commitment, and voluntary early retirement among late‐career managers. Human Resource Management, 48(6), 895-915.
Hill, E.J., Grzywacz, J. G., Allen, S., Blanchard, V. L., Matz-Costa, C., Shulkin, S., & Pitt-Catsouphes, M. (2008). Defining and conceptualizing workplace flexibility. Community, Work and Family, 11(2), 149-163.
Ho, R. (2013). Handbook of univariate and multivariate data analysis with IBM SPSS. Chapman and Hall/CRC.
Hopp, W. J., Iravani, S. M., & Liu, F. (2009). Managing white‐collar work: An operations‐oriented survey. Production and operations management, 18(1), 1-32.
Homans, G. C. (1958). Social behavior as exchange. American journal of sociology, 63(6), 597-606.
Homans, G. C. (1961). Social behavior: Its elementary forms.
Hunter, L. W., & Thatcher, S. M. (2007). Feeling the heat: Effects of stress, commitment, and job experience on job performance. Academy of Management Journal, 50(4), 953-968.
Jamal, M. (1984). Job stress and job performance controversy: An empirical assessment. Organizational behavior and human performance, 33(1), 1-21.
Jaramillo, F., Mulki, J. P., & Marshall, G. W. (2005). A meta-analysis of the relationship between organizational commitment and salesperson job performance: 25 years of research. Journal of Business Research, 58(6), 705-714.
Johnson, P., & Szamosi, L. T. (2018). HRM in changing organizational contexts. In Human resource management (27-48). Routledge.
Jones, B., Flynn, D. M., & Kelloway, E. K. (1995). Perception of support from the organization in relation to work stress, satisfaction, and commitment. In S. L. Sauter & L. R. Murphy (Eds.), Organizational risk factors for job stress (p. 41–52). American Psychological Association
Judge, T. A., & Colquitt, J. A. (2004). Organizational justice and stress: the mediating role of work-family conflict. Journal of applied psychology, 89(3), 395.
Kahn, R. L., Wolfe, D. M., Quinn, R. P., Snoek, J. D., & Rosenthal, R. A. (1964). Organizational stress: Studies in role conflict and ambiguity. John Wiley.
Katz, D., & Kahn, R. L. (1966). The social psychology of organizations. New York: Wiley.
Khetarpal, A., & Kochar, G. K. (2006). Role Stress And Preventive Management. Internet Journal of World Health & Societal Politics, 3(1), 2-2.
Koopmans, L., Bernaards, C. M., Hildebrandt, V. H., Lerner, D., de Vet, H. C., & van der Beek, A. J. (2016). Cross-cultural adaptation of the individual work performance questionnaire. Work, 53(3), 609-619.
Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of Management, 43(6), 1854-1884.
Lambert, V. A., & Lambert, C. E. (2001). Literature review of role stress/strain on nurses: an international perspective. Nursing & health sciences, 3(3), 161-172.
Lankau, M. J., Carlson, D. S., & Nielson, T. R. (2006). The mediating influence of role stressors in the relationship between mentoring and job attitudes. Journal of Vocational Behavior, 68(2), 308-322.
Lavelle, J. J., Rupp, D. E., & Brockner, J. (2007). Taking a multifoci approach to the study of justice, social exchange, and citizenship behavior: The target similarity model. Journal of management, 33(6), 841-866.
LePine, J. A., Podsakoff, N. P., & LePine, M. A. (2005). A meta-analytic test of the challenge stressor–hindrance stressor framework: An explanation for inconsistent relationships among stressors and performance. Academy of Management Journal, 48(5), 764-775.
Lind, E. A., & Van den Bos, K. (2002). When fairness works: Toward a general theory of uncertainty management. Research in organizational behavior, 24, 181-223.
MacKenzie, S. B., Podsakoff, P. M., & Ahearne, M. (1998). Some possible antecedents and consequences of in-role and extra-role salesperson performance. The Journal of Marketing, 87-98.
Masterson, S. S., Lewis, K., Goldman, B. M., & Taylor, M. S. (2000). Integrating justice and social exchange: The differing effects of fair procedures and treatment on work relationships. Academy of Management journal, 43(4), 738-748.
Menon, S. T. (2012). Human resource practices, supply chain performance, and wellbeing. International Journal of Manpower, 33(7), 769-785.
Meyer, J. P., Allen, N. J., & Smith, C. A. (1993). Commitment to organizations and occupations: Extension and test of a three-component conceptualization. Journal of applied psychology, 78(4), 538.
Meyer, J. P., Morin, A. J., & Vandenberghe, C. (2015). Dual commitment to organization and supervisor: A person-centered approach. Journal of Vocational Behavior, 88, 56-72.
Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of vocational behavior, 61(1), 20-52.
Motowidlo, S. J., Packard, J. S., & Manning, M. R. (1986). Occupational stress: its causes and consequences for job performance. Journal of applied psychology, 71(4), 618.
Mowday, R. T., Steers, R. M., & Porter, L. W. (1978). The measurement of organizational commitment (No. TR-15). OREGON UNIV EUGENE GRADUATE SCHOOL OF MANAGEMENT AND BUSINESS.
Mowday, R. T., Porter, L. W., & Steers, R. M. (1982). Employee-organization linkage. The psychology of commitment absenteism, and turn over. Academic Press Inc. London.
Multaharju, S., & Hallikas, J. (2015). Logistics service capabilities of logistics service provider. International Journal of Logistics Systems and Management 5, 20 (1), 103-121.
Murphy, K. R., & Kroeker, L. P. (1988). Dimensions of job performance. Colorado State Univ Fort Collins.
Nunnally, J. C. (1978). Psychometric theory (2nd ed.). New York: McGraw-Hill
Parker, D. F., & DeCotiis, T. A. (1983). Organizational determinants of job stress. Organizational behavior and human performance, 32(2), 160-177.
Panaccio, A., & Vandenberghe, C. (2009). Perceived organizational support, organizational commitment and psychological well-being: A longitudinal study. Journal of Vocational Behavior, 75(2), 224-236.
Penney, L. M., & Spector, P. E. (2005). Job stress, incivility, and counterproductive work behavior (CWB): The moderating role of negative affectivity. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 26(7), 777-796.
Ramshida, A. P., & Manikandan, K. (2013). Organizational commitment as a mediator of counterproductive work behavior and organizational culture. International Journal of Social Science & Interdisciplinary Research, 2(2), 59-69.
Rhoades, L., & Eisenberger, R. (2002). Perceived Organizational Support: A Review of the Literature. Journal of Applied Psychology, 87(4), 698-714.
Rhoades, L., Eisenberger, R., & Armeli, S. (2001). Affective commitment to the organization: The contribution of perceived organizational support. Journal of applied psychology, 86(5), 825.
Robbins, S. P., & Judge, T. (2015). Organizational Behavior, Sixteenth edition. Pearson Education Limited.
Robinson, S. L., Kraatz, M. S., & Rousseau, D. M. (1994). Changing obligations and the psychological contract: A longitudinal study. Academy of management Journal, 37(1), 137-152.
Rotundo, M., & Sackett, P. R. (2002). The relative importance of task, citizenship, and counterproductive performance to global ratings of job performance: A policy-capturing approach. Journal of applied psychology, 87, 66.
Rizzo, J. R., House, R. J., & Lirtzman, S. I. (1970). Role conflict and ambiguity in complex organizations. Administrative science quarterly, 150-163.
Rupp, D. E., & Cropanzano, R. (2002). The mediating effects of social exchange relationships in predicting workplace outcomes from multifoci organizational justice. Organizational Behavior and Human Decision Processes, 89(1), 925-946.
Settoon, R. P., Bennett, N., & Liden, R. C. (1996). Social exchange in organizations: Perceived organizational support, leader–member exchange, and employee reciprocity. Journal of applied psychology, 81(3), 219.
Shore, L. M., Tetrick, L. E., Lynch, P., & Barksdale, K. (2006). Social and economic exchange: Construct development and validation. Journal of Applied Social Psychology, 36(4), 837-867.
Sonnentag, S., & Frese, M. (2003). Stress in organizations. John Wiley & Sons, Inc..
Stamper, C. L., & Johlke, M. C. (2003). The impact of perceived organizational support on the relationship between boundary spanner role stress and work outcomes. Journal of Management, 29(4), 569-588.
Stock, J. R. (1997). Applying theories from other disciplines to logistics. International journal of physical distribution & logistics management, 27(9/10), 515-539.
Sullivan, S. E., & Bhagat, R. S. (1992). Organizational stress, job satisfaction and job performance: where do we go from here?. Journal of management, 18(2), 353-374.
Tseng, L. Y., & Lee, T. S. (2011). Can high-tech companies enhance employee task performance through organizational commitment?. International Journal of Business Administration, 2(2), 94.
Ugwu, E. S., & Okafor, C. O. (2017). Organizational commitment, occupational stress, and core self-evaluation as predictors of workplace deviance. American Journal of Applied Psychology, 6(4), 64-70.
Viswesvaran, C., Sanchez, J. I., & Fisher, J. (1999). The role of social support in the process of work stress: A meta-analysis. Journal of vocational behavior, 54(2), 314-334.
Viswesvaran, C. (2001). Assessment of individual job performance: A review of the past century and a look ahead. Handbook of industrial, work and organizational psychology, 1, 110-126.
Viswesvaran, C., & Ones, D. S. (2000). Perspectives on models of job performance. International Journal of Selection and Assessment, 8(4), 216-226.
Walster, E., Berscheid, E., & Walster, G. W. (1973). New directions in equity research. Journal of personality and social psychology, 25(2), 151.
Walton, R. E. (1985). From Control to Commitment in the Workplace: In factory after factory, there is a revolution under way in the management of work. US Dept. of Labor, Bureau of Labor-Management Relations and Cooperative Programs.
Ward, P. T., McCreery, J. K., Ritzman, L. P., & Sharma, D. (1998). Competitive priorities in operations management. Decision Sciences, 29(4), 1035-1046.
Wiesner, M., Windle, M., & Freeman, A. (2005). Work stress, substance use, and depression among young adult workers: an examination of main and moderator effect model. Journal of occupational health psychology, 10(2), 83.
Wold, S., Esbensen, K., & Geladi, P. (1987). Principal component analysis. Chemometrics and intelligent laboratory systems, 2(1-3), 37-52.
World Health Organization (WHO), (2018), Retrieved 2018-04-23
Yousef, D. A. (2002). Job satisfaction as a mediator of the relationship between role stressors and organizational commitment: A study from an Arabic cultural perspective. Journal of Managerial Psychology, 17(4), 250-266.