Refining Employee Turnover Intention through Organization Development Interventions: An Action Research on Water Filtration Enterprise in Bangkok

Main Article Content

Arisa Samrong
Papitchaya Wisankosol


The objectives of this research are to analyze employee turnover intention, to observe the determinants on employee turnover intention, and to develop organization development interventions to reduce employee turnover intention of sales department of a water filtration enterprise in Bangkok. The action research is conducted in three stages: pre-ODI, ODI, and post-ODI. One hundred samplers from the sales department of a water filtration enterprise in Bangkok are involved in the data collection and organization development intervention procedure. Data is analyzed by the observation of Percentage, Mean, Standard Deviation (S.D.), and Multiple Linear Regression (MLR).

The preliminary research results show that all variables (which are relationship with colleagues, intrinsic motivation, and job satisfaction) have negative causal relationships with employee turnover intention. The researchers then design organization development interventions to align with the findings in preliminary stage and implement with the sampling group. Pre-data and post-data are compared by means of Structural Equation Modeling (SEM). The final results confirm that all variables are improved to higher level and employee turnover intention is significantly decreased after the organization development process.


Download data is not yet available.

Article Details

How to Cite
Samrong, A., & Wisankosol, P. (2022). Refining Employee Turnover Intention through Organization Development Interventions: An Action Research on Water Filtration Enterprise in Bangkok. AU-GSB E-JOURNAL, 15(1), 197-206.


Abdulla, J., Djebarni, R., & Mellahi, K. (2011).

Determinants of Job Satisfaction in the UAE: A Case Study of the Dubai Police. Personnel Review, 40(1), 126-146.

Adams, J. S. (1965). Inequality in Social Exchange.

Advanced Experimental Psychology, 62, 335-343.

Asegid, A., Belachew, T., & Yimam, E. (2014).

Factors Influencing Job Satisfaction and Anticipated Turnover among Nurses in Sidama Zone Public Health Facilities, South Ethiopia. Nursing Research and Practice, 1-26.

Bateman, G. (2009). Employee Perceptions of Co-

worker Support and Its Effect on Job Satisfaction, Work Stress and Intention to Quit. Masters of Science in Applied Psychology, 1-52.

Beadles, N. A., Lowery, M., Petty, M., & Ezell, H. (2000 .)

An Examination of the Relationships between Turnover Functionality, Turnover Frequency, and Organizational Performance. Journal of Business and Psychology, 15, 331 – 387 .

Buljubasic, E. (2008). Relationship with Co-workers

and Job Satisfaction.

Calisir, F., Gumussoy, C., & Iskin, I. (2011). Factors

Affecting Intention to Quit among IT Professionals in Turkey. Personnel reviews, 40 (4), 514-533.

Cho, S., Johanson, M., & Guchait, P. (2009 .)

Employees Intent to Leave: A Comparison of Determinants of Intent to Leave Versus Intent to Stay. International Journal of Hospitality Management, 28, 374 - 381 .

Cho, Y., & Lewis, G. (2012). Turnover Intention and

Turnover Behavior: Implication for Retaining Federal Employees. Review of public personnel administration, 32(1), 4-23.

Cronk, T. (1994 .) Human Resource Management. South Melbourne: Thomas Nelson.

Deci, E. L., Connell, J. P., & Ryan, M. (1989). Self-

determination in a Work Organization. Journal of Applied Psychology, 74(4), 580-590.

Deci, E. L., & Ryan, M. (2000). The 'What' and 'Why'

of Goal Pursuits: Human Needs and the Self-determination of Behavior. Psychological Inquiry, 11(4), 227-268.

Griffeth, R. W., Hom, P. W., & Gaertner, S. (2000). A

Meta-analysis of Antecedents and Correlates

of Employee Turnover: Update, Moderator Tests, and Research Implications for the Next Millennium. Journal of Management, 26(3), 463-488.

Herzberg, G. (1950). Molecular Spectra and

Molecular Structure. Spectra of Diatomic Molecules, 194-204.

Krejcie, R. V., & Morgan, D. W. (1970). Determining

Sample Size for Research Activities. Educational and Psychological Measurement, 30(3), 607–610.

Maslow, A. H. (1943). A Theory of Human

Motivation. Psychological Review, 50, 370-396.

McClelland, D. C. (1985). Human Motivation. NY:

Cambridge University Press.

Mobley, W. H. (1977). Intermediate Linkages in the

Relationships between Job Satisfaction and Employee Turnover. Journal of Applied Psychology, 63, 237-240.

Mosadeghrad, A., Ferlie, E., & Rosenberg, D. (2008 .)

A Study of the Relationship between Job Satisfaction, Organizational Commitment and Turnover Intention among Hospital Employees. Health Services Management Research, 21, 211 - 227 .

Mowday, R. T., Porter, L. W., & Steer, R. M. (1982 .)

Employee Organization Linkage: The Psychology of Commitment, Absenteeism and Turnover. New York: Academic Press.

Mueller, C. W., & Price, J.L. (1990 .) Economic,

Psychological and Sociological Determinants of Voluntary Turnover. The Journal of Behavioral Economics, 19 ( 3 ) , 321 – 335 .

Noe, R., Hollenbeck, R, Gerhart, B., & Wright, P. M.

(2003). Human Resources Management: Gaining a Competitive Advantage. 4th ed. New York: McGraw-Hill/Irwin.

Pigors, P., & Meyers, C. (1973 .) Personnel

Administration: A Point of View and Method. New York: McGraw-Hill.

Prasertsri, R.( 2005). Organizational Behavior .

Bangkok: Thammasarn Company .

Raddaha, A., Alasad, J., & Albikawi, Z. (2012).

Jordanian Nurses' Job Satisfaction and Intention to Quit. Leadership in Health Services, 25(3), 213-231.

Ramadhani, S. (2014). Factors Influencing Job

Satisfaction and Turnover Intentions in Commercial Banks.

Rizwan, M., Arshad, M. Q., Munir, H. M. A., Iqbal,

M. F., & Hussain, M. A. (2014). Determinants of Employees Intention to Leave: A Study from Pakistan. International Journal of Human Resource Studies, 4(3), pp. 1-18.

Sattar, S., & Ahmed, S., (2014). Factors Effecting

Employee Turnover in Banking Sector: Empirical Evidence. Developing country studies, 4(3), 110-115.

Sawangarom, A. ( 2006) Personal Factors, Working

Environment and Job Satisfaction towards Turnover Intention: A Case Study of Manufacturing Employees of a Bread Factory, MA Thesis , King Mongkut's Institute

of Technology North Bangkok .

Sayles, L. R., & Strauss, G. (1977). Managing Human

Resources, Prentice-Hall Inc., Englewood Cliffs, NJ

Schmee, J., & Oppenlander, J. E. (2010 .) JMP Means

Business: Statistical Models for Management. Cary, NC: SAS.

Slattery, J. P. (2005 .) Antecedents to Temporary

Employee's Turnover Intentions. Annual Meeting in Midwest Academy of Management. Northeastern State University.

Vidal, E. S., Valle, R. S., & Aragon, I. B. (2007).

Antecedents of Repatriates' Job Satisfaction and Its

Influence on Turnover Intentions: Evidence from Spanish Repatriated Managers. Journal of Business Research, 60, 1272-1281.