Effects of Job Characteristics on Job Satisfaction and Work-From-Home Appeal: A Moderating Role of Work Location
DOI:
https://doi.org/10.14456/abacodijournal.2024.6Keywords:
job characteristics, job satisfaction, work from home appeal, work locationAbstract
After COVID-19, some organizations continued the work-from-home practice while some required employees to be back at their offices. Employees themselves also formed their own preferences about work location. Based on the job characteristics model, the characteristics of a job can cause psychological states and result in job satisfaction. This research investigated (1) the effects of job characteristics on job satisfaction, (2) the moderating effects of work location on the relationship between job characteristics and job satisfaction, and (3) the influence of job characteristics on work-from-home (WFH) appeal. Convenience and voluntary response sampling methods were employed. Four hundred and forty participants employed in non-managerial positions by organizations in Bangkok responded to an online questionnaire. Multiple linear regression analysis and PROCESS Macro V4.2 by Andrew F. Hayes were employed to test hypotheses. Findings indicated that autonomy and feedback predict job satisfaction. Results also showed that only the relationship between task significance and job satisfaction was moderated. A higher degree of task significance yielded higher job satisfaction, but only for participants who work in the office. For those who work from home, task significance didn’t significantly yield job satisfaction. In addition, autonomy and feedback yielded positive effects on WFH appeal, while task identity yielded a negative effect. Participants whose jobs offered a high degree of autonomy and feedback found working from home more attractive. On the other hand, those with a high degree of task identity found WFH less desirable. Theoretical and practical implications discussed.
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