Getting Ready for Business Expansion: To Enhance Employee Motivation and Work Performance Through HR Management Practices, Emotional Intelligence and Initiating Organization Learning Culture: A Study of a Fintech Company in Myanmar
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Abstract
Purpose: The purpose of the study is 1) To investigate the current situation of employees’ motivation, work performance, HR management practices, emotional intelligence, and organization learning culture of ABC Co., Ltd. employees, 2) To implement appropriate Organization Development Interventions (ODIs) in order to support the organization for business expansion, 3) To determine the differences in employees motivation, work performance, HR management practices, emotional intelligence, and organizational learning culture between pre- and post-ODI, and 4) To gain insights of the participants on employees motivation, work performance, HR management practices, emotional intelligence, and organizational learning culture between pre- and post-ODI. Research design, data and methodology: This study employs questionnaires and semi-structured interviews for data collection for two phases: pre-ODI and post-ODI. After data collection, OD interventions such as human resources interventions, employees stress and wellness interventions and knowledge management interventions were performed. After data collection, quantitative data analysis with SPSS software and qualitative content analysis with NVivo software was performed. Results: The results reveal that ODI made significant improvements on employees motivation, work performance, HR management practices, emotional intelligence, and organization learning culture. Conclusions: According to the results, improving HRM policies and practices, emotional intelligence and organization learning culture improved employees motivation and work performance.
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