The Role of Knowledge Management Practices on Organizational Context and Organizational Effectiveness

Abstract

Knowledge Management is a difficult concept: it contains multiple representations and concepts. It is believed to have impact on organizational performance and organizational effectiveness.

 This research attempts to explore the influence of organizational, cultural, and structural characteristics on the extent of knowledge management practices and organizational effectiveness. A study of selected multinational companies in Malaysia was conducted using 98 questionnaires. Six main hypotheses have been generated and Statistical Package for Social Science (SPSS) software was used for analyze the relationships of organizational context, KM practices, and organizational effectiveness. The result indicates that out of 5 elements in the organizational context, support and collaboration, leadership commitment and formalization have relationships with knowledge management practices. However, Knowledge management practices partially mediate the relationship between organizational context and organizational effectiveness.