Communication Satisfaction, Employee Engagement, Job Satisfaction, and Job Performance in Higher Education Institutions


  • Pongpipat Pongton
  • Sid Suntrayuth


Communication, Engagement, Satisfaction, Performance, Higher Education


This quantitative study investigates the relationships and impacts of communication satisfaction, employee engagement, job satisfaction, and job performance in higher education institutions in Thailand. Survey data were collected from 400 faculty members and staff who work in public and private universities in Thailand. The results from simple and multiple regression analyses show that communication satisfaction has a positive impact on job satisfaction and employee engagement; job satisfaction has a positive impact on employee engagement and job performance; and employee engagement has a positive impact on job performance. However, there is no evidence supporting a significant relationship between communication satisfaction and job performance.