A Comparative Study of Students’ Satisfaction towards Service Quality According to Their Demographic sat Angkor Khemera University (Aku) in Kompongspeu Province in Cambodia

Authors

  • Yin Phallip
  • Yan Ye

Keywords:

Students' Satisfaction, Service Quality, Angkor Khemera University.

Abstract

This study was conducted to compare students' satisfaction towards service quality according to their demographics at Angkor Khemera University (AKU) in Kompongspeu Province in Cambodia.

The collected data were analyzed by Frequency, Percentage, Mean, Standard Deviation, Independent Samples t-test, and One-Way ANOVA. The result found that there were no significant differences of the students’ satisfaction towards service quality according to their demographics (gender, age and grade level) at AKU in Kompongspeu in Cambodia. In general, the total mean score of students' satisfaction towards service quality of AKU in Cambodia was regarded high. However, the mean score of students' satisfaction towards academic aspect was regarded the highest, while the mean score of students' satisfaction towards group size aspect was regarded the lowest.

Author Biographies

Yin Phallip

M.Ed. Candidate in Educational Administration, Graduate School of Education, Assumption University, Thailand.


Yan Ye

Ph. D., Director of Educational Research, Statistics and Measurement Centre, Graduate School of Education, Assumption University, Thailand.

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Published

2017-07-03

How to Cite

Phallip, Y., & Ye, Y. (2017). A Comparative Study of Students’ Satisfaction towards Service Quality According to Their Demographic sat Angkor Khemera University (Aku) in Kompongspeu Province in Cambodia. Scholar: Human Sciences, 9(1). Retrieved from http://www.assumptionjournal.au.edu/index.php/Scholar/article/view/2796

Issue

Vol. 9 No. 1 (2017): Scholar : Human Sciences

Section

Articles

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