Ponsamritinan, C. and Fields, R. (2018) “A Positive Mindset in the Service Industry towards Enhancing Employees’ Competencies, Confidence, Performance, English Proficiency and Customer Delight: A Case Study of The Montien Riverside Hotel Bangkok”, ABAC ODI JOURNAL Vision. Action. Outcome, 5(1), p. 47. Available at: http://www.assumptionjournal.au.edu/index.php/odijournal/article/view/2361 (Accessed: 3May2024).