Ponsamritinan, C., & Fields, R. (2018). A Positive Mindset in the Service Industry towards Enhancing Employees’ Competencies, Confidence, Performance, English Proficiency and Customer Delight: A Case Study of The Montien Riverside Hotel Bangkok. ABAC ODI JOURNAL Vision. Action. Outcome, 5(1), 47. Retrieved from http://www.assumptionjournal.au.edu/index.php/odijournal/article/view/2361