Factors Influencing the Happiness of Employees in the Workplace: A Case Study of the Substation Civil Work Department and Construction Support Department of EGAT

Abstract

Due to the working conditions in the electric power sector today, they have evolved far and become more competitive for the survival and growth of the organization. As a result, employees in the organization must work harder, be alert, and assign tasks with high responsibility, resulting in stressful conditions at work. This study aims to explore the factors influencing employees' happiness in the workplace: A case study of the Substation Civil Work Department and Construction Support Department of the Electricity Generating Authority of Thailand (EGAT). The researchers collected data and information from a sample group of EGAT employees who worked in the division in charge of the Transmission Systems Construction Division (TSCD) with the population of 140 and the sample size is 104. The researchers applied quantitative and qualitative methods designed from the literature resources to create questionnaire and qualitative interview set adapted Appreciative Inquiry Model. This study expects to highlight the relationship between six independent variables: collaboration, growth potential, work atmosphere, work-life balance, salary and welfare, and Recognition that may affect employees' happiness at work. The findings resulted in the research found that the current situation shows that collaboration and work-life balance have a relative effect on employee happiness in the workplace.