The Study of Factors that Affect Job Performance during Work from Home in Top 2 E-commerce Businesses in Thailand

Abstract

Since COVID-19 or Coronavirus Disease's first outbroke in China in the last quarter of 2019, it has brought a major change to how people live, work, and survive in the severe condition of the disease. Besides, it drastically affected the economy and many organizations around the world. Many businesses found themselves unable to adjust their operations during the COVID-19. Millions of people had lost their jobs and most businesses had to adjust as quickly as possible during COVID-19, e.g., by shifting traditional work practices to work from home in order to stay afloat. Therefore, the purpose of this study is to explore the factors that affect job performance in e-commerce businesses while employees are working from home. These factors include the physical work environment, work motivation, organizational support in terms of technology, and work stress. The study used a quantitative method, and the target respondents will be specific to those employees who are working in top-ranking 2 e-commerce companies in Thailand.  However, the questionnaires were distributed to 230 respondents in the top 2 e-commerce companies in Thailand, but there were 220 employees who responded to the questionnaires. The result of the study showed that there are three independent variables, which are physical work environment, work motivation, and organizational support in terms of technology, that influence job performance in e-commerce businesses during work from home. Conversely, work stress is the only factor that doesn’t influence job performance in this industry.