Study On The Use Of Parking Spaces And Satisfaction Of Thai People Using Don Mueang Airport In Bangkok Metropolis, Thailand

Abstract

This research aimed to study (1) the use of parking spaces in a 7-story car park at Don
Mueang International Airport (DMK) and (2) passengers’ satisfaction levels with parking
spaces and shops in the passenger terminal. Questionnaires were used to interview the
passengers, while check sheets were used for physical counting of the number of cars. Research hypotheses on the passengers’ satisfaction included (1) passengers with different monthly incomes have different satisfaction levels and (2) passengers in different age groups have different satisfaction levels. ANOVA was used for hypothesis testing. The research results
showed that (1) the average number of parked cars was 1,490.17 cars per day, while (2) the
average parking time per car was 7.27 hours. (3) Turnover rate was 0.15 cars per parking lot
per hour. (4) The average overall satisfaction level of DMK passengers with parking spaces
and shops was at 3.64/5.00. Hypothesis testing revealed that there were differences in
satisfaction with overall parking spaces and shops when considering income group and age
group.