Development of the Research University’s Research Performance Indicators by Applying Balanced Scorecard Technique


  • Pensri Tipsuwannakul


Balanced Scorecard Technique, Item Objective Congruence, Research Performance Indicators


This research aimed to develop the university’s research performance indicators by applying the balanced scorecard technique (BSC). Factors related to research works were determined and categorized according to the perspectives of BSC. The suitability was examined by senior experts. The Index of Item Objective Congruence (IOC) was analyzed and then variables with an IOC of 0.5 or higher were chosen for devising the questionnaire. The sample group comprises research university’s associate professors and professors. According to Exploratory Factor Analysis, components consisting of three variables or more with a factor loading of 0.5 or higher were chosen for Confirmatory Factor Analysis. The weight of the indicators in the perspectives of BSC were identified.

It can be concluded that there are 45 indicators in total. They are categorized under the following perspectives: customers/stakeholder (weight 32%, 13 indicators), learning and growth (weight 29%, 8 indicators), internal process (weight 34.2%, 20 indicators) and finance (weight 4.8%, 4 components).

Author Biography

Pensri Tipsuwannakul

Ph.D. Candidate, Higher Education Branch, Faculty of Education, Chulalongkorn University, Thailand