Development of Indicators for Assessing Km Input, Km Process, Km Effectiveness and Their Relationship

Abstract

This research study aimed to propose the knowledge management (KM) indicators for assessing knowledge management success in higher education
institutions in Thailand. The study also focused on developing and validating the knowledge management effectiveness model via 3 indicators: KM input, KM process, and KM effectiveness (explained by KM performance, performance effectiveness, and knowledge asset). This study was conducted through the employment of a survey method. The subjects for model testing were 442 KM practitioners from 40 universities in Thailand. The results of the research suggested that there are 26 indicators for assessing KM Effectiveness in higher education context, which can be divided as follows: 4 input indicators; 7 process indicators; 2 output indicators; and 13 outcome indicators. The proposed 2nd order confirmatory factor analysis model and causal model of KM effectiveness both fit with the empirical data set (X²= 82.78, df = 68,X²/df = 1.217, p-value = 0.107, CFI = 0.999, NNFI =0.999, AGF I= 0.957, RMSEA = 0.022 and X²=265.43, df = 230, X²/df = 1.154, p-value = 0.054, CFI = 0.999, NNFI = 0.999, AGFI = 0.932, RMSEA = 0.019). The coefficient of determination of the KM process and KM effectiveness were 0.78 and 0.99, respectively.