Luangsakdapich, R., P. Jhundra-indra, and K. Muenthaisong. “CUSTOMER SERVICE FLEXIBILITY STRATEGY AND SERVICE PERFORMANCE: EVIDENCE FROM COSMETIC PLASTIC SURGERY BUSINESSES IN THAILAND”. AU-GSB E-JOURNAL, vol. 10, no. 1, Aug. 2017, p. 34, http://www.assumptionjournal.au.edu/index.php/AU-GSB/article/view/2863.