Research on the Satisfaction and Continued Intention to Use Digital Libraries of Undergraduates in Chongqing, China
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Purpose: This study aims to investigate the factors impacting satisfaction and continued intention of undergraduate students to use the digital library system in Chongqing, China. The conceptual framework proposes a causal relationship between system quality, perceived ease of use, usefulness, confirmation, information quality, satisfaction, continued intention. Research design, data, and methods: In this study, a quantitative method (n=500) was used to distribute questionnaires to undergraduates in several universities in Chongqing. Students majoring in English, Finance, Journalism, and Education from representative schools in Chongqing were selected for non-probability sampling for judgmental, quota, and convenience sampling for data collection. Structural Equation Model (SEM) and Confirmatory Factor Analysis (CFA) were used for data analysis, which involved data analysis such as model fitting, reliability, and validity. Results: The results show that system quality, perceived ease of use, and information quality significantly impact satisfaction. Furthermore, satisfaction significantly impacts continued intention. Nevertheless, usefulness and confirmation have no significant impact on satisfaction. Conclusions: Colleges and universities should continuously improve the service level, system use, and resource quality of digital libraries, improve the management level of digital libraries in colleges and universities, and enhance students' satisfaction and loyalty.
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