Investigating the Impact of the Implementation of a Legal Practice Management System on Employee Productivity at a Small Law Firm

Main Article Content

Onanong Pilun-Owad

Abstract

This paper focuses on the impacts of the implementation of a software package [the Legal Practice Management System (LPMS)] to support the operation and management of a legal practice on employee productivity. The focal organization is a law firm in Thailand employing thirty-two people, which has been facing various business challenges from both internal and external factors. This Information Technology-enabled business process was identified as the key organizational development intervention to address some of the existing organizational challenges. The implementation of the LPMS was carried out in eight months. The researcher developed the 6As Implementation Framework, which is a combination of the Appreciative Inquiry principle and Socio-Technology Theory (STS). It was used as the Implementation Framework for this project. A series of intervention activities were conducted throughout the implementation period to align the socio structure with the technical structure of the system in order to minimize any resistance to the changes. The post implementation results show significant improvement in the area of employee productivity, specifically a reduction in time when searching and managing documentation, increasing accuracy and visibility in managing everyone’s calendar and schedule, and mitigating risks losing documents. Additionally, employees have been empowered to be more responsive to client queries through a centralized and on-line information system with minimum waiting time.

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How to Cite
Pilun-Owad, O. (2014). Investigating the Impact of the Implementation of a Legal Practice Management System on Employee Productivity at a Small Law Firm. AU-GSB E-JOURNAL, 6(1). Retrieved from http://www.assumptionjournal.au.edu/index.php/AU-GSB/article/view/460
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Articles
Author Biography

Onanong Pilun-Owad

Ph.D. in Organizational Development, Graduate School of Business, Assumption University.