Factors that Affects Communication Apprehension Levels in Employees of Multinational Organizations in Bangkok
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Abstract
Due to globalization, communicating with people from different background has become very common. As communication is vital to an organization’s success, this study finds what causes communication apprehension in employees of multinational organizations in Bangkok. The study was conducted through questionnaire survey and analyzed using SPSS.
Perfectionism level in an individual was found to be the factor that affected communication apprehension level the most followed by fear of negative evaluation.
Face protection orientation, social desirability and prior success had low effects on communication apprehension levels.
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